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Introduction

The DataWatch feature within the ionMy solution is a powerful monitoring tool designed to enhance organisational compliance by offering visual oversight and proactively alerting users to potential risks and issues across various operational areas. By enabling automatic notifications for unresolved issues, threshold, repeated events, and emerging trends, DataWatch Alert helps organisations maintain compliance, improve response times, and manage risks more effectively.

The monitoring system is highly configurable, allowing users to set up customised alerts through a simple wizard interface. This ensures that key personnel are informed promptly about critical incidents in areas such as clinical care, governance, and human resources, enabling timely decision-making and intervention. DataWatch not only streamlines communication but also supports continuous improvement by tracking and analysing data trends.

Please note: this training will not cover processing of records.

Benefits

ionMy’s DataWatch offers several key benefits:

1. Proactive Risk Management: Data Watch Alerts provide real-time notifications for unresolved issues, threshold breaches, repeated incidents, and trends, enabling users to identify and address potential risks before they escalate.

2. Customisable Alerts: With its highly configurable wizard setup, users can tailor alerts to their specific needs. Alerts can be set up for key operational areas like clinical, governance, and HR, ensuring relevant personnel are notified promptly.

3. Improved Decision-Making: By delivering timely data and insights, Data Watch Alerts empower managers to make informed decisions quickly, improving the organisation’s ability to respond to incidents, minimise harm, and maintain compliance.

4. Enhanced Monitoring: The alert system enables continuous oversight of incidents, infections, hazards, risks, and complaints. It provides a centralised dashboard for easy access to triggered alerts, ensuring nothing goes unnoticed.

Getting Started

This training will guide you through the process of monitoring DataWatch Dashboard.

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The Monitoring Dashboard menu provides users with a comprehensive view of triggered alerts across different areas. This dashboard is designed to enhance monitoring capabilities of critical events.

1. Navigate to DataWatch Alerts icon and click on “Monitoring Dashboard”

2. The page will redirect you to the dashboard tab where you will be able to see 3 tile groups, providing an overall look at alerts across all categories

All: Displays a summary view, providing an overall look at alerts across all categories

You can use the date filter to narrow down alert dates by specific days, months, years, and even times.

4. Once dates selected, you can click on the “Refresh” button to update filter results

5. To revert your date search, you can simply click on “Clear” button.

   Note: The tiles on the “All” tab is not clickable

6. To view individual alert types, you can click on the pill shaped tabs at the top

Clinical - Shows tiles specifically for triggered alerts related to clinical areas, such as incidents, infections, Risk and Hazard.

Governance- Displays tiles for triggered alerts in governance areas, including Audits, Complaints and Documents.

HR- Presents tiles for alerts related to HR areas, such as employee Training and Credential expiring

View Alert Details

1. To view the details of a specific alert, simply click on the corresponding tile+

2. The page will redirect you to the “Alert Details” tab

3. The alert details will be displayed on the table

4. To view the alert message, you can click on the “View” hyperlink under Message column

5. A popup window will appear, displaying the alert message that was sent to the recipient

6. To view the record from the alert details, you can simply click on the ID number under records column. This will take you directly to the record

7. To go back to the dashboard page, you can click on the “Back to Dashboard” arrow button

1. Navigate to your Homescreen

2. Hover your mouse over “Reminders” to reveal the submenu’s

3. Click on “Inbox” to access your ionMy internal alerts and notification inbox

4. Once clicked on “Inbox” the page will automatically navigate you to the main inbox tab within ionMy

5. Click on “DataWatch Inbox” Tab

Note: This tab focuses solely on DataWatch related notifications

6. In the “DataWatch inbox” tab you will find a list of alerts that have been sent to you.

Note: These alerts are also sent to your email inbox, allowing you to access them outside of ionMy

TRAINING FEEDBACK

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APPENDIX A – Glossary

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