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About ionMy
For almost 2 decades, ionMy has been steadfastly aiding the care sector by providing specialised solutions tailored to Governance, Risk, Compliance, and Quality.
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Using the Compliance Portal
| Discussion – Compliance Portal vs. Core The Compliance Portal is designed for mobile devices, catering to frontline staff who need to enter records while on the move. It simplifies forms, presenting only the necessary questions for initial submission. The portal does not offer viewing of submitted records; it serves as a repository of blank forms plus provides access to Company Documents if managed within ionMy. In contrast, the core database is more suitable for users on laptops or PCs. It presents a complete form that includes initial questions as well as all details relevant to processing and managing the record until closure. Unlike the Compliance Portal, records submitted here can be viewed within the core system. |
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iii) To select the appropriate incident type, click the words next to one of the ‘child nodes’ prefixed with a blue circle
| Tip – Parent and Child Nodes Consider parent nodes as a folder and child nodes as the incident type. We open a folder (parent node) to select our desired incident category (child node).  |
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Once a record is submitted, an email will be automatically sent from the ionMy system to the relevant recipients and assignees to alert them to the record submitted. This will allow them to review and continue processing the record in a timely manner.
 | Watch a Video – Submitting an Incident Record Navigate to: https://www.youtube.com/%40ionMyMastery orionMy Support Knowledgebase >Video Tutorials https://thoughtware.atlassian.net/wiki/spaces/IONMYSUPPORT/pages/3704233/ionMy%2BVideo%2BTutorials |
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APPENDIX A – Glossary
Term or Acronym | Meaning |
GRC | Governance, Risk, Compliance |
ddl | Drop down list |
msb | Multi Select Box |
Click here to download a copy of the guide
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